Return Policy

Effective Date: September 17, 2026

Every Peck Wear item is printed to order in the United States. That does not make it final sale. If your order is not right — for any reason — this return policy explains exactly how to send it back, what it costs you (nothing), and how quickly you get your money.

Return Policy at a Glance

• Return window: 30 days from the date your order is delivered
• Return shipping: free — we email you a prepaid label
• Restocking fee: none
• Refund method: full refund to your original payment method
• Alternative: a free reprint or exchange instead, if you prefer
• To start: email support@peckwear.com with your order number

What You Can Return

You can return an item within 30 days of delivery if:

• It arrived damaged or defective
• There was a printing or manufacturing error
• We sent the wrong item, wrong size or wrong design
• The fit is not right
• You simply changed your mind, or the design did not turn out how you expected

Change-of-mind returns are covered on the same terms as faulty ones. We would rather take an item back than have you keep something you do not want.

Condition of Returned Items

Items should be unworn and unwashed, with any tags still attached, so we can confirm the condition on arrival. If an item arrived damaged or misprinted, condition does not matter — send us a photo and we will handle it, and in most of those cases we will not ask for the item back at all.

What We Cannot Accept

We print exactly what is submitted with an order. We cannot refund or replace personalization details that were entered incorrectly at checkout — a name, date or phrase spelled differently to how you typed it, or a photo uploaded at too low a resolution to print sharply.

Please double-check your spelling before you order. If you are unsure whether a photo will print well, ask us for a free design preview first and we will tell you honestly how it will come out.

If the mistake is ours — we misprinted the name you gave us, or used the wrong file — that is fully covered.

How to Start a Return

1. Email support@peckwear.com within 30 days of delivery.
2. Include your order number, a sentence on what is wrong, and a photo if the item arrived damaged or misprinted.
3. We reply within 24 hours with a prepaid return label, or with confirmation that you can keep the item.
4. Drop the parcel off using the label we send. Keep the tracking receipt.

You do not need an account or a returns portal — one email is enough.

Return Shipping Costs

Peck Wear pays return shipping. When a return needs to be sent back, we email you a prepaid label; you are never asked to cover postage, and original shipping charges are refunded in full on a complete return.

Refund Timing

Approved refunds are issued to your original payment method once your return is received and checked, or immediately if we have waived the return. Refunds usually appear within 5–10 business days, depending on your bank or card issuer.

If it has been longer than 10 business days and nothing has arrived, check with your bank first, then email us and we will send you proof of the refund.

Exchanges and Reprints

If you would rather have the item remade — a different size, a corrected print, a fresh copy of a damaged one — say so when you get in touch and we will reprint it free of charge. A full refund always stays available to you instead; the choice is yours.

Damaged, Defective or Wrong Items

Email us a photo and your order number. We do not ask you to pay anything, and in most cases we do not ask for the item back. You choose a full refund or a free replacement, and we ship the replacement as a priority order.

Cancelling an Order

Orders can be cancelled for a full refund any time before they go to print — usually within 24 hours of ordering. Email us as soon as you can and we will stop it.

International Returns

Customers outside the United States are covered by the same 30-day return policy. Email us and we will arrange the return in the way that works best for your country — in many cases we will refund or reprint without asking for the item back, so nothing has to cross a border twice. Import duties and customs charges already paid to your carrier are set by your own country and cannot be refunded by us.

Lost Parcels

If tracking shows your order as delivered but it is not there, or it stops updating for several days, email us. We will chase the carrier on your behalf, and if the parcel cannot be found you get a full refund or a free reprint.

Questions About This Return Policy

Email support@peckwear.com or call +1 (310) 294-6077, Monday to Friday, 9AM–6PM EST. We reply within 24 hours.

This page sits alongside our full Refund Policy and Shipping Policy.

Peck Wear, 404 W 6th St, Los Angeles, CA 90014, United States.