Refund policy
Effective Date: September 7, 2026
At Peck Wear, if your order is not right, you get your money back. Everything we sell is printed to order in the United States, and we stand behind what we ship.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a refund. Contact us within that window and we will refund you in full to your original payment method. There is no restocking fee.
This covers:
- Items that arrive defective or damaged
- Printing or manufacturing errors
- The wrong item, wrong size or wrong design sent by us
- Change of mind, a fit that is not right, or a design that did not turn out how you expected
Would You Rather Have It Remade?
If you would prefer a replacement instead of your money back, tell us when you get in touch and we will reprint your order free of charge. That is your choice to make, not a condition we impose — a full refund is always available to you.
The One Thing We Cannot Refund
We print exactly what is submitted with an order. That means we cannot refund personalization details that were entered incorrectly at checkout — a name, date or phrase spelled differently to how you typed it, or a photo uploaded at too low a resolution to print sharply.
Please double-check spelling before you order. If you are unsure whether a photo will print well, ask us for a free design preview first and we will tell you honestly how it will come out.
If the mistake is ours — we misprinted the name you gave us, or used the wrong file — that is fully covered under the guarantee above.
How to Request a Refund
Email support@peckwear.com within 30 days of delivery and include:
- Your order number
- What is wrong — a sentence is enough
- A photo of the item, if it arrived damaged or misprinted
We reply within 24 hours. Approved refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank.
Return Shipping
If we need the item sent back, Peck Wear pays the return shipping and will email you a prepaid label. In many cases we will not ask you to return the item at all.
Cancelling an Order
Orders can be cancelled for a full refund any time before they go to print, which is usually within 24 hours of ordering. Email us as soon as you can and we will stop it.
Questions
Email support@peckwear.com or call +1 (310) 294-6077. If something about your order is not right, tell us — we would rather fix it than have you keep something you do not want.
Peck Wear, 404 W 6th St, Los Angeles, CA 90014, United States.
