Refund policy

Effective Date: April 15, 2026

At Peck Wear, your satisfaction is our top priority. We take great pride in the quality of our custom matching apparel, and we want to make sure every order meets your expectations.

Custom & Personalized Items

Because each item is made specifically for you, we do not accept returns or exchanges based on incorrect size selections, change of mind, or customer errors in personalization details (e.g., names, colors, or text submitted at the time of order). We strongly encourage you to double-check all customization details before placing your order.

Eligible Returns

We do accept return requests if your item arrives:

Defective or damaged
With a printing or manufacturing error
Incorrect (wrong item, wrong size, or wrong design sent by us)

Return requests must be submitted within 14 days of the delivery date to be eligible.

How We Resolve Issues

We do not issue monetary refunds. Instead, we will provide a free replacement or reprint of your original order at no additional cost to you. Once your claim is approved, your replacement will be produced and shipped promptly.

How to Submit a Return Request

To initiate a return or replacement request, please contact us at:

📧 support@peckwear.com

Include the following in your message:

Your order number
A brief description of the issue
Clear photos of the item showing the defect or error

Our team will review your request and respond within 2–3 business days.

Return Shipping

If a return shipment is required, Peck Wear covers all return shipping costs. We will provide you with a prepaid return shipping label once your request has been approved.